Refund Policy
Last Updated 1st August 2026
Thank you for choosing Smart Skills Academy for your online tutoring needs. We strive to provide high-quality educational services, but we understand that there may be circumstances where a refund is required. This policy outlines our approach to refunds in accordance with UK consumer protection laws.
By completing your purchase you confirm you have consented to immediate access to digital content and have waived your statutory 14-day cancellation right in accordance with the Consumer Contracts Regulations 2013.
Want a refund on your course?
Under UK consumer law, you normally have a 14-day cooling-off period when buying online. Because our courses are digital content delivered straight away, by completing your purchase you confirm that you want instant access and agree that doing so ends your right to cancel under the 14-day cooling-off period once you begin accessing the content.
If you experience technical issues preventing access, please contact us within 14 days of purchase and we'll work to resolve the issue or offer a refund if a resolution isn't possible.
Exceptional Circumstances
We understand that unexpected circumstances may arise. Refund requests due to extenuating situations (e.g., medical emergencies) will be considered on a case-by-case basis at our discretion. Proof of circumstances may be required. Please contact Gemma directly here.
How to request a refund
To request a refund, please contact Gemma directly here. Please include your name, purchase details, and the reason for your request. Refunds, if approved, will be processed within 7-10 business days to the original payment method.
Training for Teams & Consultancy Cancellations
Refunds for bespoke training and consultancy services are handled differently to digital courses, since these involve time booked specifically for you. Cancellation and rescheduling terms, including any deposit and notice period, are set out in our Terms and Conditions. If you need to cancel or reschedule a booked session, please contact Gemma directly here as early as possible.
Changes to this policy
We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically. For any questions or concerns regarding our refund policy, please contact us here.
One final thought....
Please note: this policy has been drafted in good faith to reflect current UK consumer protection law. For specific legal advice regarding your rights or our obligations, we recommend consulting a qualified solicitor.