Refund Policy
Thank you for choosing Smart Skills Academy for your online tutoring needs. We strive to provide high-quality educational services, but we understand that there may be circumstances where a refund is required. This policy outlines our approach to refunds in accordance with UK consumer protection laws.
Want a refund on your course?
Due to the nature of digital content, refunds for pre-recorded courses, downloadable materials, and other digital products are generally not provided once access has been granted. However, if you experience technical issues preventing access to the content, please contact us within 14 days of purchase, and we will work to resolve the issue or offer a refund if a resolution is not possible.​
Exceptional Circumstances
We understand that unexpected circumstances may arise. Refund requests due to extenuating situations (e.g., medical emergencies) will be considered on a case-by-case basis at our discretion. Proof of circumstances may be required. Please contact Gemma directly here.
How to request a refund
To request a refund, please contact Gemma directly here. Please include your name, purchase details, and the reason for your request. Refunds, if approved, will be processed within 7-10 business days to the original payment method.
Changes to this policy
We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically. For any questions or concerns regarding our refund policy, please contact us here.